DOING BETTER BUSINESS IS EXCITED TO WELCOME BACK ANNE (JESSOP) WINTERS
Anne Winters née Jessop has returned to Doing Better Business as a Business Relationship Manager in our Hagerstown, MD office. We are very excited to have Anne back and helping…
LITTLE THINGS DO GO A LONG WAY
In the moment, you never really know the impact you can have on people by what you may think is a simple or small gesture of kindness. I recently ran…
OUR FIRST TOUCH TEAM ANSWERS COMMON CUSTOMER QUESTIONS
Deciding to capitalize on the popularity of video, our talented First Touch Team is producing a video series called First Touch Answers as just another tool in our arsenal to…
DON’T SUFFER FROM SERVICE PROVIDER LETDOWN!
One of the most exciting aspects of our recent move into the Mahoning Valley of Ohio, is our ability to expand our Boardman team and provide authorized service for clients…
HOW GREAT CUSTOMER SERVICE CAN GIVE SMALL BUSINESSES A COMPETITIVE ADVANTAGE
Small business owners face many challenges when competing with larger enterprises. Today’s consumers have become more discerning, and a customer’s loyalty depends entirely on the experiences they have when dealing…
THIS IS A REALLY BIG DEAL!
We have been a subscriber to CEO Juice and Satmetrix since August of 2011, utilizing their Net Promoter Score (Customer Satisfaction Survey) to guide us and focus us to continuously…
WHAT ARE THE BENEFITS OF GOOD CUSTOMER SERVICE?
Make no mistake: customer service is more important than ever. People have wised up to the ways of companies and demand not just a superior product, but a superior experience…
NPS IS A CRITICAL FACTOR WHEN CHOOSING A MANAGED PRINT SERVICES OR TRADITIONAL OFFICE EQUIPMENT PROVIDER
NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are administered by a…
STRATEGIC NEW ADDITIONS TO THE DBB FAMILY
We are so excited to announce several key additions to our team. Eliot Shaffer is our new HP Print Navigator and Managed Print Services Specialist. He has over 11…